When you get your money back, and how.

Your first class is a one-time trial, priced at $1 per family ($1 in the United States, C$1 in Canada, £1 in the United Kingdom, A$1 in Australia, NZ$1 in New Zealand, ₹99 in India, €1 in the EU and US$1 anywhere else), so you can see a real lesson before spending anything. Because it is already a nominal trial, that price itself isn’t separately refunded — but if we cancel your trial class, or a technical problem on our side stops it going ahead, you pay nothing.

• 24 or more hours before the class — cancel for a full refund, or reschedule to another time for free.
• Less than 24 hours before, or a no-show — that class isn’t refundable, because the instructor’s time was reserved for your child and the small class size means the seat couldn’t be offered to anyone else.

Cancel or move a class from your schedule, or email hello@nex2school.com or use the contact page. A person handles every refund.

If you bought a whole course as a bundle and decide to stop partway, we refund the classes your child hasn’t taken yet. Classes already taken are charged at the normal per-class rate, and the difference is returned to you — so you only pay for what you used.

If we have to cancel a class — an instructor is unavailable, or something breaks on our side — you choose: a free reschedule, or a full refund of that class. You are never left out of pocket for a class we couldn’t deliver.

• Refunds go back to the original payment method — we can’t send them anywhere else.
• They’re issued in the same currency you paid.
• Once we process a refund it usually reaches you within 5–10 business days; the exact timing is your bank’s or card issuer’s, not ours.
• We don’t charge a fee to process a refund.

You are charged in your own currency, and refunded in that same currency for the same amount. If your card or bank applies its own exchange rate or a foreign-transaction fee, that is between you and them — we refund the amount you were charged, not any fee a third party added.

If a class wasn’t what you expected, or a charge looks wrong, please write to us before raising a dispute with your bank. We’d much rather fix it directly and quickly — hello@nex2school.com.